Return & Cancellation


Cancellations and Returns

If I request for a replacement, when will I get it?

First of all, we do not provide replacement service. but, Will definitely provide replacement service in future. Whenever we do this, we will update it here. And we will also share this information on all our social media platforms. So please stay connected with us on our social media platforms

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been shipped / delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

What are the checks done for an item that I'm returning?

During pick-up, your product will be checked for the following conditions:

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For products for which a refund is to be given, the refund process is at once passed to the seller. The return process takes 10–14 business days to complete.

Important note –  Before ordering, check to see if the product is reversible.

If the order is non-refundable, Then order will then not be returned once delivered

 

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers

 

How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?

For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.

You will need to update following information for the seller to process a refund to your account:

·         The Bank Account Number

·         IFSC Code

·         Account Holder's Name

·         Bank Branch

·         Bank Name

IMPS refunds will typically be processed in one business day by sellers.

 

What are the modes of refund available ?

The different refund modes available are:

1. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

2.paytm / bhim upi – also available.

 

How will I get my refund for returning an item I paid for with Cash on Delivery?

For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours.