FAQ's

Frequently asked questions




How do I track my Local Banao Global order?

Go to My Orders in your Local Banao Global account to track your package.

 

How do I track my Local Banao Global delivery?

You can track the location of your package by entering your tracking ID

 

How do I find my order details?

Go to My Orders in your Local Banao Global account to find details for all your orders.

 

What if I miss my Local Banao Global order delivery?

Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.

 

What is the Local Banao Global return policy for cash on delivery?

In case of cash on delivery, you will have to provide a bank account number for the refund.

 

Can I ask the delivery agent to reschedule the pickup date?

Yes. You can schedule the pickup date based on your convenience.

 

What if I miss my Local Banao Global order pickup?

Do not worry, the delivery agent will try to pick up again on the next working day.

 

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Local Banao Global account.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Local Banao Global account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a refund. You can also track the status of your return request instantly from the 'My Orders' section of your Local Banao Global account.